MDOHome Team

MDO Home Team

Privacy Policy

Effective August 25, 2026

1. Scope and who we are

This Privacy Policy explains how MDO Home Team (“MDO Home Team,” “we,” “us,” or “our”) handles personal information when you visit MDOHomeTeam.com, use our chat widget, communicate with us, or ask us about real estate guidance or home service connections in Southwest Florida.

This policy applies to information collected through this website and related communications. It does not govern the independent privacy practices of a real estate brokerage, contractor, vendor, or other service professional whose own services you later choose to use.

2. Information we collect

Information you choose to provide

The chat widget may ask for information such as your name, mobile number, email address, preferred contact method, property-related interests, service needs, and the contents of your message. The chat widget is the only form on this website that collects a mobile number for SMS opt-in consent.

Information collected automatically

When you use the website, our website and service providers may automatically receive limited technical information such as device and browser type, IP address, approximate location, referring page, pages viewed, timestamps, and diagnostic or security logs. We may use cookies or similar technologies that are necessary to operate, secure, and understand the website.

Information from service professionals or other sources

If you are a home service professional or if another person asks us to connect with you, we may receive business contact details and information relevant to the requested introduction.

3. How we use information

We may use personal information to:

  • respond to questions and provide requested real estate or home service information;
  • make or coordinate requested introductions;
  • send communications you requested or consented to receive;
  • operate, maintain, personalize, and improve the website and chat experience;
  • keep records of communications and messaging consent;
  • protect the website, our visitors, and our operations from fraud, abuse, or security threats; and
  • comply with applicable law, carrier requirements, and enforceable legal process.

Mobile messaging privacy

4. SMS consent and mobile information

When you voluntarily enter a mobile number in the MDO Home Team chat widget and affirmatively opt in, we may use that number to send messages about the real estate or home service request you initiated, follow-up information, scheduling or status updates, and other communications described at the point of consent.

No mobile information will be shared with third parties for marketing or promotional purposes. Information may be provided to service providers only as necessary to support services such as customer care. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Your consent to receive text messages is optional and is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help. Please review our Terms & Conditions for complete mobile messaging program terms.

5. How information is disclosed

We may disclose information when reasonably necessary to service providers that help us operate the website, communications, data storage, security, or customer support; to a real estate or home service professional when you request or authorize an introduction; to protect legal rights or safety; in connection with a business transaction; or when required by law.

Service providers may use information only to perform services for us and are expected to protect it. Any introduction you request may place you in direct contact with an independent professional whose subsequent handling of information is governed by that professional’s own privacy practices.

6. Data retention and security

We retain personal information for as long as reasonably necessary for the purposes described here, including providing requested services, keeping consent and communication records, resolving disputes, and meeting legal or carrier obligations. We use reasonable administrative, technical, and physical safeguards, but no online service can guarantee absolute security.

7. Your choices

  • Text messages: Reply STOP to any MDO Home Team text to opt out. You may receive one final message confirming your request.
  • Help: Reply HELP for messaging help or use the chat widget on this website.
  • Browser controls: Your browser may let you limit or clear cookies and similar storage.
  • Access, correction, or deletion: Use the chat widget to request access to, correction of, or deletion of personal information, subject to identity verification and applicable exceptions.

8. Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective” date above identifies the current version. Material changes will be posted on this page.

10. Contact MDO Home Team

For privacy questions, requests, or customer care, contact MDO Home Team using the information below or through the chat widget available on MDOHomeTeam.com. The widget is the only consent-collecting form on this website.

MDO Home Team7749 Jewel Lane Unit 101, Naples, FLAbraham@mdohometeam.com239-877-7771