Privacy Policy

MDO Home Team LLC ("MDO Home Team," "we," "us," or "our") provides real estate information, home-service connections, and demonstrations of our AI lead-response service. This policy explains how we handle personal information collected through mdohometeam.com, app.mdohometeam.com, our chat widget and forms, our confirmation and call-request pages, and related calls, texts, and emails.

The 60-Second Demo shows how an AI assistant can respond to a lead. A demo is not an offer to perform roofing, repairs, or other work. Independent professionals you choose to work with have their own privacy practices.

Information you provide. Depending on the form or service you use, we collect your name, phone number, email address, property address or ZIP code, business details, service interests, preferred contact method, requested appointment times, and other information you submit through forms, chat, calls, or messages.

Communications and demo calls. Demo calls use an AI voice and are recorded and transcribed. Records may include the recording, transcript, a summary, requested services and times, and call outcomes. We also keep text messages, emails, chat messages, and records of consent and opt-out requests. The demo call includes an announcement about the AI assistant and recording. If you do not want to participate in a recorded demo call, end the call and contact us by email or text.

Technical information. Our website and service providers may receive information such as IP address, browser and device type, referring page, pages viewed, timestamps, and diagnostic or security logs. Cookies or similar technologies may support website operation, security, and usage measurement. Your browser may let you manage cookies and related storage.

Information from others. We may receive business contact details or information relevant to an introduction you request or authorize from a home-service professional, real estate professional, or another person involved in that request.

We use information to:

• respond to inquiries and deliver requested information, demonstrations, and services;
• coordinate requested introductions to real estate or home-service professionals;
• place, confirm, or discuss calendar requests and proposed times;
• send updates about requests and provide customer support;
• send marketing about our demonstration and related services when you have provided the applicable consent;
• review communications to identify mistakes and improve the service;
• operate, secure, maintain, and understand our website and communications systems;
• maintain consent and do-not-contact records; and
• meet applicable legal obligations and protect legal rights.

Marketing communications are subject to the choices and purposes disclosed when you opt in. Using our website or reading this policy does not itself enroll you in marketing calls or texts.

We use service providers to operate our website, communications, data storage, and scheduling. Depending on the service you use, these include:

• HighLevel: contact records, forms, chat, workflow automation, messaging, and calendars.
• ElevenLabs: AI voice conversations, recordings, and transcripts, with supporting AI providers used to deliver those services.
• Twilio: telephone calls and text-message delivery.
• Cloudflare: website and application delivery and security.
• Google: calendar synchronization where enabled.

We disclose information to these providers as needed to deliver and support our services. Their handling of information is also subject to the applicable service agreements and privacy terms.

We may share information with an independent real estate or home-service professional when you request or authorize an introduction. We may also disclose information when required by law, to respond to enforceable legal process, or as reasonably necessary to protect legal rights or safety.

We do not sell or rent your personal information, or share it with third parties for their advertising or marketing purposes.

No mobile information will be shared with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes. Information may be provided to service providers as necessary to deliver communications, customer care, and other services on our behalf. An introduction you request does not transfer your messaging consent to another business.

Providing a phone number alone does not authorize every type of communication. The applicable consent disclosure explains the calls and messages you elect to receive. Consent to marketing calls or texts is optional and is not a condition of purchasing goods or services. Message frequency varies; message and data rates may apply. See our Terms of Service for messaging details.

We retain personal information, including communications and call records, for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of information, the status of your request, operational needs, and applicable recordkeeping obligations. We may retain limited records to document consent, honor opt-outs, resolve disputes, or meet legal obligations after other information is deleted.

We use reasonable safeguards to protect personal information. No online service or transmission method can guarantee absolute security.

• Stop texts: Reply STOP to an MDO Home Team text to unsubscribe. You may receive one final text confirming your request.
• Stop calls or withdraw broader consent: Email Abraham@mdohometeam.com with the phone number concerned and ask us to stop calls, texts, or both. You may also communicate your request during a call. We honor applicable consent-revocation requirements.
• Get help: Reply HELP for messaging help, email us, or call 239-877-7771.
• Access, correct, or delete information: Email us with your request. We may need to verify your identity before acting and may retain information subject to applicable exceptions or recordkeeping obligations. Requests are handled within applicable legal timeframes.

Deleting a contact record is different from opting out. We may retain your phone number and limited suppression information so we can continue honoring your do-not-contact request.

The demo and mobile messaging program are intended for adults age 18 or older. Our general website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information that should be removed.

We may update this policy as our services or practices change. We will post the revised policy with a new effective date and provide any additional notice required by law.

MDO Home Team LLC
7749 Jewel Lane, Unit 101
Naples, FL 34109
Email: Abraham@mdohometeam.com
Phone: 239-877-7771